Privacy Policy

Privacy Policy

Heritage Holiday Homes

Last updated: January 2026

Heritage Holiday Homes is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, or book with us.
 

1. Who We Are

Heritage Holiday Homes operates holiday accommodation and related services. For the purposes of data protection law, we are the data controller responsible for your personal information.

Contact details:
Email: enquiries.heritagehh@hotmail.com
Telephone: 07813 269653
 

2. Information We Collect

We may collect and process the following types of personal information:

• Name

• Email address

• Telephone number

• Billing and payment details

• Booking and reservation information

• Correspondence and enquiries

• Technical data such as IP address, browser type, and device information

• Website usage data collected through cookies or similar technologies

We only collect information that is necessary to provide our services or comply with legal obligations.
 

3. How We Use Your Information

We use your personal information for the following purposes:

• To process bookings and manage reservations

• To respond to enquiries and provide customer support

• To communicate important booking or service information

• To process payments and prevent fraud

• To improve our website, services, and user experience

• To comply with legal, regulatory, or tax obligations

We will never sell your personal data to third parties.
 

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to fulfil bookings and provide services

• Legal obligation – to meet regulatory or financial requirements

• Legitimate interests – to operate and improve our business

• Consent – where you have given clear permission (e.g. contacting us via email)
   

5. Sharing Your Information

We may share your personal information only where necessary with:

• Payment processors

• Booking or property management platforms

• IT and website service providers

• Professional advisers (e.g. accountants or legal advisers)

• Authorities where legally required

All third parties are required to handle your data securely and in accordance with data protection laws.
 

6. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

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7. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve functionality and analyse website usage. Cookies help us understand how visitors interact with our site.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

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8. Your Data Protection Rights

Under UK data protection laws, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

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9. Third-Party Links

Our website may contain links to third-party websites or booking platforms. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies separately.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any updates will be posted on this page and take effect immediately.

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11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Heritage Holiday Homes
Email: enquiries.heritagehh@hotmail.com
Telephone: 07813 269653